1. Introduction

Welcome to NeoNXT PVT. LTD.. We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, and share information relating to you when you use our website, products, services, and platforms (collectively, the “Services”), whether online or offline.

By using our Services or providing us with your information, you agree to the terms of this Privacy Policy.

2. Who we are

NeoNXT PVT. LTD. (referred to as “we”, “us”, “our”) is a cloud/IT services provider, consulting services and managed services partner incorporated under the laws of India, with our registered office at Unit # 5, 4th Floor, The Ruby, 29, Senapati Bapat Marg, w, Dadar, Mumbai, Maharashtra 400028.

Our Services may be delivered globally, and this Policy applies to all users of our Services and visitors to our website. NeoNXT PVT. LTD. shall act as the “data controller” or “data fiduciary” (as defined under the Digital Personal Data Protection Act, 2023, where applicable).

3. Information We Collect

We collect different types of information in connection with your use of our Services:

3.1 Personal Information

We may collect personally identifiable information such as:

• Name, email address, phone/mobile number, postal address, city, state, zip/post code, country.
• Login credentials and account details if you create an account with us.
• Payment or billing information (if applicable).
• Professional information such as company name, job title, or department (if shared while availing our business or enterprise services).

3.2 Usage, Log & Technical Data

When you access our website or use our Services, we may automatically collect:

• IP address, browser type and version, operating system, device type.
• Referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and similar web-log data.
• Cookies, web beacons, clear gifs or similar technologies to track usage patterns, preferences and improve our Services.
• Metadata related to your interactions with our cloud platforms and APIs (e.g., access times, feature usage frequency, or error logs).

3.3 Information from Third Parties

We may receive information about you from third-party sources, including social media integrations, platform partners, publicly available sources or affiliated services. We ensure such third parties confirm that they have lawful authority to share such data with us.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, manage and maintain our Services (including authentication, account management, billing).
• To communicate with you: respond to your queries or requests, send you service-related notices or updates about your account.
• To personalise and improve our Services, analyse trends, usage and customer behaviour, and tailor content to you.
• For marketing and promotional purposes (with your consent, where required), including sending you offers, newsletters, new product announcements.
• To maintain the security and integrity of our Services, detect and prevent fraud, abuse or other misuse.
• To comply with our contractual, legal, and regulatory obligations under applicable data protection and information technology laws.
• As otherwise permitted by applicable law.

5. Cookies and Similar Technologies

We may use cookies and similar tracking technologies:

• To identify your browser or device uniquely, learn about your browsing behaviour on our website.
• Session cookies (which expire when you close your browser) and persistent cookies (remain until you delete them) may be used.
• You can choose to disable or delete cookies through your browser settings. However, this may affect your ability to use certain features of our website or Services.

6. Sharing and Disclosure of Information

6.1 Third-Party Service Providers

We may share your information with third parties who perform services on our behalf (for example, hosting, technical infrastructure, payment processors, message-sending services). These service providers are authorized to use your information only as necessary to perform services for us. We ensure that such service providers maintain adequate data protection and confidentiality standards.

6.2 Business Transfers

In the event of a merger, acquisition, sale of assets or other corporate change, your information may be transferred as part of the business transaction. If that happens, you will be notified before your information is transferred and becomes subject to a different privacy policy.

6.3 Legal Requirements and Protection

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., to comply with a subpoena). We may also disclose information if we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud or security issues.

6.4 Aggregated or Anonymised Data

We may share non-personal, aggregated or anonymised usage data with third parties for research, analytics or business purposes. This shared data does not identify you individually.

7. International Data Transfers

Your information may be stored and processed in servers located in countries other than your home country. By using our Services, you consent to transfer your data to such jurisdictions, which may have different data protection laws than those in your country.

Where we transfer data outside India, we ensure such transfers are made in compliance with applicable data transfer mechanisms and contractual safeguards (such as Standard Contractual Clauses or equivalent safeguards).

8. Data Security

We take commercially reasonable technical, organisational and administrative precautions to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. If we become aware of a data breach involving your personal information, we will take prompt action, including notifying you as required by applicable law.

9. Children’s Privacy

Our Services are not directed to children under the age of [13 / 16]. We do not knowingly collect personal information from children under that age. If we discover that we have collected personal information from a child under that age without verified parental consent, we will take steps to delete such information.

10. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

• Access the personal data we hold about you and receive a copy.
• Rectify or update your personal information if it is inaccurate or incomplete.
• Request deletion of your personal information (subject to legal obligations).
• Object to or restrict certain processing of your data (for example, for marketing).
• Withdraw your consent where the processing is based on consent, without affecting the lawfulness of processing before withdrawal.

If you wish to exercise any of these rights, please contact us at the details set out below.

11. Links to Other Websites

Our Services may contain links to other websites operated by third parties. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policy of each linked site you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website or by other means. Your continued use of our Services after such changes indicates your acceptance of the revised policy. We recommend that you review this Privacy Policy periodically.

13. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Mumbai. Maharashtra, India.

14. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at:

NeoNXT PVT. LTD.

Email: services@neonxt.com

Address: Unit # 5, 4th Floor, The Ruby, 29, Senapati Bapat Marg, Dadar (W), Mumbai, Maharashtra 400028.